Are you looking for an answer to the question “What approach should a firm take when they need to say ‘no’ to a customer?”? If that’s the case, congratulations! You’ve arrived at the right place. Throughout this post, I will help you by answering your question correctly.
What approach should a firm take when they need to say ‘no’ to a customer?
Options
Say ‘no’ up front, being honest.
Do not say ‘no’, but later do not deliver on the alternative solutions.
Pretend everything is good, but towards the end of the conversation, tell them you did not mean what you said and actually the answer is ‘no’.
Do not say ‘no’, but offer alternative solutions
The Correct Answer Is:
Do not say ‘no’, but offer alternative solutions
Warming Up
I hope I was able to provide you with the correct answer to your question “What approach should a firm take when they need to say ‘no’ to a customer?”. The above question was asked in the Fiverr Customer Service Test. I appreciate your trust in this website. Additionally please keep checking back to this site for more answers to questions from other certification exams.
