Are you looking for an answer to the question “Providing customer service on the internet is different from providing customer service on the phone. Which of the following is/are true about providing customer service on the internet?”? If that’s the case, congratulations! You’ve arrived at the right place. Throughout this post, I will help you by answering your question correctly.
Providing customer service on the internet is different from providing customer service on the phone. Which of the following is/are true about providing customer service on the internet?
Options
Email conversations can feel too formal and rather unfriendly.
The lag between when a customer writes to the company and when the company writes back to them helps offer better responses than is possible on the phone.
Email has become obsolete. Customer service should only be provided over phone.
All of the above.
The Correct Answer Is:
Email conversations can feel too formal and rather unfriendly.
Warming Up
I hope I was able to provide you with the correct answer to your question “Providing customer service on the internet is different from providing customer service on the phone. Which of the following is/are true about providing customer service on the internet?”. The above question was asked in the Fiverr Customer Service Test. I appreciate your trust in this website. Additionally please keep checking back to this site for more answers to questions from other certification exams.
