In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True or false? When setting up your Conversations email inbox, you should connect your personal email.
Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
If you want to know what your customer thinks about their sales experience, which feedback survey should you use?
According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.
Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.
